Frequently Asked Question?

Product Related

How Do I Place an Order?

Visit our online store and log in with your account. Once it’s done, select the product and add it to your cart. Fill in the details and pay through the payment gateways given there.

I Want to Buy a Product but Am Hesitant About How It Will Look When I Receive It.

We try to be true to our product tone in all our pictures. But still, some factors affect the actual product tone, like:

  • 3D Picture mandates like angles, lighting, etc.
  • It also depends upon your system’s and mobile’s resolution.
  • Wooden products have their natural tone, which depends on the grain, texture, marks, and colours that may sometimes differ slightly.

Can You Make a Custom Product in Sheesham or Any Other Specific Wood?

Yes, we customize products according to customer requirements within the time. We generally use Sheesham wood or selected Natural Solid wood.

What Type of Polish Do You Do on Wood for the Natural Finish?

We use Lacquered Base Melamine Polish on wood for a natural wooden finish, and for the darker side of the wooden finish, we prefer wood stains in various colors.

Do You Use Engineered Wood or Mdf in Making Your Products with Natural Solid Wood?

No, we don’t use any kind of MDF or engineered wood. Except for work like upholstery, mirror, plywood under the bed mattress, and a few products, we use natural solid wood only.

Which Polish / Finish Do You Do on Iron?

We do powder coating on iron that is more durable than regular paint and generally used in exports. Co as per choice white, black, etc.

I’m Interested in One of Your Items, But They Are Out of Stock.

As we are the manufacturer of our products, so we have the products in stock. But if the product is out of stock, you can directly contact our sales team, and if possible, we can manufacture the product for you.

The Product Is Damaged; What Shall I Do?

Email us and take pictures and videos of the damaged product and outer packing. Once we receive your Email we will initiate the Ticket For Best Solution..

Do You Provide Assembly and Installation?

Free Assembly: Mumbai, Pune, Bangalore, Chennai, Hyderabad, Surat, Jaipur, Delhi, Gurgaon, Noida, Ghaziabad & Major Cities.

Other Cities: Assembly is Available In Other Cities With Nominal Charges, Such As About INR 700-1000 For A Bed. Payable After Assembly, Payable Directly To Assembly Person.

Our Service Partner Will Visit Your Location Within 48-72 Business Hours After Product Delivery.

Shipping & Delivery

What Are the Delivery Charges?

We don't charge any delivery fee in Major Cities like Mumbai, Pune, Bangalore, Chennai, Hyderabad, Surat, Jaipur, Delhi, Gurgaon, Noida, Ghaziabad. Enjoy free Delivery/Shipping.

What Is the Estimated Delivery Time?

Once the items are shipped, it usually takes 7-13 days to be delivered in pan india.

What Shipping Methods Are Available?

Our Shipping Partner Bluedart, Gati, Dtdc, and Delhivery, Works to Provide the Best Services. Once the Product Is Shipped, We Will Provide the Tracking Details on Your Registered Email and Phone Number.

Is There Any Hidden Cost or Extra Fees Above the Product Price?

There are no hidden charges; all the taxes and charges are provided at the checkout pages.

Can I Schedule My Own Pick-Up or Delivery Services?

Yes, you can pick up your product personally or take third-party services. We will provide the exact date and time of your product's arrival.

Is the Tracking Information Correct?

Our courier partners ensure the best results with the help of the best software they are using. Chances are rare for errors, but they can be rectified too.

I Want to Change My Shipping/Delivery Address.

Yes, you can change your shipping address before product dispatch. After dispatch from our warehouse changing the address requires additional charges, which must be paid before product delivery. Please contact us via email with your registered mail id, order no, product name, old address, new address, 

note- we will contact you to verify the authenticity before placing the order.

Bank Details & EMI

What Payment Methods Are Accepted?

We accept all major credit cards, debit cards, and net banking. We also have Debit/Credit Card EMI options (3, 6, 9, 12, and 24 months). We also accept wallet payments, such as Paytm, Amazon, and PhonePe.

Do you provide the option of Cash on Delivery (COD)?

We do not provide cash on delivery options right now.

I Want to Pay Using My Bank Details. Can You Provide Me with Your Bank Details?

Yes, you can pay directly to the company account. Our sales manager will share all details on WhatsApp or by mail.

"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"

Sofia R. Alberta, Canada.